| You may return "new and unused" merchandise that has not been special ordered within 14 days, for a full refund of the purchase price, minus the shipping, handling, gift packaging, or other charges.
The returned merchandise must be new and unused, and accompanied by the invoice as well as all original documentation and packaging; otherwise, the return will not be honored.
For returning an item to Canine Equipment Outfitters:
Contact customer service to let them know you will be returning an item.
Repack the product in its original packaging materials, including invoice. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as USPS, UPS or Federal Express to the address listed at the top of the invoice or to the address below:
Canine Equipment Outfitters
5301 S Superstion Mountain Dr
Suite 104 PMB 345
Gold Canyon, AZ 85218
If you receive a damaged or incorrect item, contact customer service no later than 5 business days of receipt. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered item. If there is extensive damage to the carton, refuse the order and contact customer service immediately.
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